Your Experience Matters

Greetings I am writing to request your assistance and advice regarding my 2026 Volkswagen Polo TSI Wolfsburg Edition, which has been experiencing an ongoing factory-related fault shortly after I took delivery of the vehicle. The vehicle has been with Volkswagen for an extended period due to a fluctuating coolant temperature issue. The thermostat was initially replaced, but the problem persisted. Following further investigation and testing, I was advised that Volkswagen South Africa had recommended the replacement of the cylinder head. The necessary parts were subsequently ordered under warranty. While I appreciate that the dealership and Volkswagen are attempting to resolve the issue, I am becoming increasingly uncomfortable with the situation. This is a brand-new vehicle that I have only had for a short period, yet it has spent a significant amount of time at the dealership rather than in my possession. I have also continued making my monthly finance payments despite not having the vehicle available to me. Given the circumstances, I would like to explore the possibility of changing the vehicle rather than proceeding with the cylinder-head replacement. My concern is that, even if the repair is completed successfully, I may no longer have confidence in the vehicle given the extent of the fault and the amount of time it has already spent off the road. I would therefore appreciate your advice on the best way to handle this matter and whether you would be able to assist me with exchanging the current Polo TSI Wolfsburg Edition for another suitable Volkswagen vehicle. If a vehicle change is possible, I would appreciate guidance on how the existing finance agreement, outstanding balance and trade-in/exchange value would be handled, as well as what options may be available to me. I am not looking to create unnecessary conflict; I simply want to find a fair and practical solution that allows me to have a reliable vehicle while resolving the difficulties caused by the current one. Please could you advise me on the options available and whether you are able to assist me directly with arranging a vehicle change? I would appreciate an urgent response, as this matter has been ongoing for some time and is causing significant inconvenience.

Good morning! I absolutely love your show! I would like to enquire the steps needed to be taken to get a faulty vw bakkie fixed. Vw has been giving us zero help, feedback etc on a 2024 Amarok bought new that's been giving problems.. it has knocking noise parts of the break springs have been recalled and they had the bakkie for service but did not replace or mention if. Had problems on the road bc or it .they do not get back to you..vw just gives the dealers number and says to call then. They won't give courtesy vehicle.. we've booked it in just to get there and they are too full with only one mechanic.. we've bought extended service plan from them to make sure everything is above board on service history...but it's been the better part of the year...they just ignore it..would u please be so kind as to explain the steps we need to take to get this fixed? Thanks Michelle

Hi Team, I am looking for some advise. We bought a Renaut Kiger new from the Motus garage in Northcliff approximately 2 years ago. The vehicle has has all the services through the dealership and has now done approximately 70,000 km. Two weeks ago an engine light suddenly appeared on the dashboard. We immediately booked the car in to Renault Northcliff and the following day we had to phone late in the afternoon to find out if the car was ready of not. We were advised that it is a sensor for the brake lights that needs to be replaced, however they do not have stock and it would take approximately 7 days for the part. After nine days we phoned once again to find out the progress. We were advised that the part is on back order and there is no time framr, it could take 2 months it could take 6 months. We were then promised a courtesy car by yesterday (we have to pay a R2,000 deposit). However nobody has even bothered to contact us again regarding the courtesy car or the progress. This is apparently typical of Renault and Motus service and were wondering if you could assist with some advice as to how we should approach the situation.

I would like to give a big thank you to 2 dealers currently on change cars. GWM N1 City and Haval Milnerton. Even though i eventually purchased a new Jolion from GMW N1 city i would still like to point out the exceptional service at Haval Milnerton. But to the salesman (Sebastian) from GWM N1 i would recommend to anyone looking to purchase from GWM N1. I took ownership of the new car a week ago now and he has reached out again to make sure everything is as expected. I dnt think i will purchase any car in future if the dealer is not listed on changecars.