Your Experience Matters

I would just like to take a moment to personally thank you for your involvement and assistance with the matter I have been dealing with involving King Price. Your willingness to listen, engage with the issue, give your input and assist in communicating with the relevant parties has been sincerely appreciated. I genuinely believe that your involvement through Change Cars helped bring much-needed attention to the matter and contributed significantly towards moving it closer to resolution. After dealing with this issue for an extended period, it made a real difference having someone willing to look at the situation objectively and help ensure that the concerns were properly heard. I also want to acknowledge the broader work you continue to do through the Change Cars platform. The way in which you give consumers a voice and bring attention to matters where people may otherwise struggle to be heard is valuable, and I have a great deal of respect for the work you are doing. We are certainly big supporters of Change Cars and appreciate the role you continue to play in assisting and informing the motoring public. Thank you again for your time, your willingness to assist and the effort you put into this matter. It is genuinely appreciated. I wish you and the Change Cars team all the best with the work you continue to do.

I am reaching out to ChangeCars regarding an ongoing dispute I have had with King Price Insurance for more than a month concerning the replacement of the windscreen on my BMW X3. I recently saw the coverage and intervention by ChangeCars regarding a consumer dispute involving MyWay Insurance, and particularly the manner in which the issue was brought into the public domain. Having seen that, and considering the continued difficulty I am experiencing in obtaining a satisfactory resolution from King Price, I felt it appropriate to approach you regarding my own matter. In short, King Price authorised the fitment of an aftermarket windscreen to my BMW X3. BMW subsequently identified a fault relating to the KAFAS camera windscreen heating system and has provided written confirmation regarding the technical problem and the resulting implications for the applicable BMW Motorplan/warranty. My request to King Price has remained very straightforward: I want my vehicle restored to the condition and manufacturer specification it was in before the insurer-authorised windscreen replacement, including restoration of the affected BMW warranty position. Despite providing King Price with BMW’s written findings, responding to requests for further information, repeatedly following up for feedback and confirming on more than one occasion that I am willing to cooperate with any proper assessment of the vehicle, the matter remains unresolved. A particular concern has been the continued focus on camera recalibration, despite the technical issue identified by BMW relating to the windscreen-mounted KAFAS heating system being of a different nature. At one stage, King Price also informed me that PG Glass had advised them that I had declined to present the vehicle for assessment. This is inconsistent with my written correspondence, in which I expressly confirmed that I had no objection to presenting the vehicle for inspection. My concern related only to ensuring that the assessment investigated the actual fault identified by BMW rather than simply repeating a recalibration procedure. I have attached/forwarded the correspondence below so that the sequence of events can be considered in context. I can also provide ChangeCars with the formal BMW documentation confirming the technical findings and warranty implications, together with the complete correspondence between myself and King Price. After more than a month of attempting to resolve this directly, I have also already published reviews of my experience on Google Reviews, HelloPeter and Trustpilot, warning other consumers about the difficulties I have experienced in obtaining a meaningful resolution from King Price. I mention this openly and have deliberately copied King Price into this correspondence. I want there to be no uncertainty regarding the seriousness with which I am treating this matter or my intention to continue pursuing it until it is properly resolved. My preference remains for King Price to take responsibility for resolving the matter and restore my vehicle to the appropriate BMW specification. However, given the continued lack of satisfactory progress, I believe the experience now warrants broader public scrutiny. Having seen the work ChangeCars has previously done in highlighting consumer experiences with insurers such as MyWay Insurance, I would appreciate it if you could review my case and consider assisting me in bringing the matter to the attention of your audience. I am willing to provide any additional documentation or information you may require.

Nice show. suggestion for discussion. the americans made v8, cheap petrol and open roads. the English made 4 cyl about 1000cc rear wheel drive and later front wheel drive. the Germans VW made the beetle rear wheel drive engine in the back air cooled. the Italians the fiat 500. the french also front wheel drive about 800cc. what do you think the best balance between power to weight, no of cylinders, with regards to value for money ,reliability, fuel consumption . we seem to have settled on front wheel drive, transverse engine about 1000cc. do you think this is worth a discussion. the Chinese seem to have standardized on 1.5 petrol that is heavy on fuel!

On the 24th March 2026 I bought a brand new Nissan navara from Produkta Nissan Mbombela and since then it has been to and from the dealership with the car emitting a lot of black smoke on startup up to now they have cleaned the tank, changed all injectors but had same problems eventually it refused to start and the dealership doesn't want to exchange the faulty car, I then reached out to Mike from change cars and he forwarded my complaints to top management at Nissan and now I got a response to say they are looking into my matter, big up to Mike for going out of his way to assist.